The Gap Nobody Taught You to Close.
Albert Mehrabian ran his study in the late 1960s, and people still misquote it fifty years later — but the part that holds up is simple: when your words and your face disagree, people believe your face.
Most leaders know this instinctively and manage it anyway, badly, on instinct alone. Nobody ever sits you down and teaches you the skill on purpose. You just get told, eventually, by someone brave enough to say it — or you never get told at all, and you just keep wondering why the room goes quiet when you thought you sounded calm.
I built a short, private tool to make that gap visible before someone else has to point it out to you. It’s five questions. It takes about ninety seconds. Nothing you type is saved or sent — it’s just for you to read back.
It’s the same idea behind Foundation Two in Communicate Like a Human Being — the short book built around exactly this pattern, plus nine rules for saying what you mean in a way people actually believe.
#mismatch #believe #AI #crazysmart #listen #lead
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